Terms & Conditions

Store Policy

Our photos are edited and printed in compliance to the recommended paper quality by photos printing professionals. Upon receiving your order and payment, your order will be processed with our printer. Due to the nature of the printing process, please allow 1 week for printing of your photo before it is shipped to youl.

Exchange and Refund Policy

Once you place your order, you will receive the confirmation of your order via e-mail from us so that you can review order details and check whether all details are correct.

Once you confirm your order details, we will start to print your photo. Please be advised that we do not offer any refunds or exchanges once the order is confirmed, except in cases of errors, defects or damages. In such cases, you may contact customer service via e-mail (contact@silvanasfoundation.sg) for assistance within 2 weeks after we receive your claim.

Turn-around Time

Please allow 2-2.5 weeks after you confirm your order. Most photos are completed within 1 week of your order confirmation, and they will go through rigorous quality inspection before being shipped. However, please understand that there might be unexpected delays because of customs duties in various countries.

Shipping & Handling

We ship worldwide via Singapore Post and DHL. Flat rate shipping & handling fee is calculated at the checkout. Tracking information will be sent once we ship out the package.

Please find the following shipping rates.

Singapore Post: 7-10 days, Speed post standard with tracking

  • U.S. & Canada: SGD$ 70
  • Central & Latin America: SGD$ 83
  • Europe: SGD$70
  • Australia & New Zealand: SGD$60
  • East Asia (Japan, China, HK, Taiwan, Republic of Korea) SGD$ 60
  • Southeast Asia & South Asia SGD$ 40
  • Within Singapore SGD$ 10

Photos are unframed and packed in cardboard tubes before being shipped. If you need any special packing or shipping arrangements, please contact our customer service via e-mail (contact@silvanasfoundation.sg). We are more than happy to accommodate your requests.

Import Duties, Customs & Border Charges

Import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your country’s customs authority. We accept no liability and you will not hold us responsible for any delays and additional charges occurred due to the corresponding customs regulations of your country.